Refund policy

Returns

We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition and packaging.

To initiate a return, please contact us at info@timelesswhims with your order number and reason for return. Our team will guide you through the next steps.

Non-returnable items

Items showing signs of wear, damage, or alteration

Customised or made-to-order products (if applicable)

Items returned without prior approval

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. Shipping charges (if any) are non-refundable.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.