Privacy policy

Last updated: January 10, 2026

TimelessWhims operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated online shopping experience. TimelessWhims is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

“Personal information” means any information that can be used to identify you directly or indirectly. We may collect the following types of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Payment Information: Payment method details and transaction information (note: we do not store full card details; payments are processed securely by third-party payment gateways)

  • Account Information: Login details, preferences, and settings if you create an account

  • Order & Transaction Information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communication Information: Messages sent to us via email, contact forms, or customer support

  • Device & Technical Information: IP address, browser type, device identifiers, and log information

  • Usage Information: How you browse and interact with our website

We do not knowingly collect sensitive personal data beyond what is necessary to fulfill orders and provide services.

Sources of Personal Information

We collect personal information from:

  • Directly from you when you place an order, create an account, contact us, or browse our website

  • Automatically through cookies and similar technologies when you use our website

  • Payment gateways, logistics partners, and service providers acting on our behalf

  • Shopify, which powers our online store

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process orders, payments, returns, and refunds

  • To deliver products and provide shipping updates

  • To communicate with you regarding orders, inquiries, or support requests

  • To improve our website, products, and customer experience

  • To send order-related and promotional communications (you may opt out of marketing messages at any time)

  • To prevent fraud, ensure payment security, and protect our business and customers

  • To comply with applicable Indian laws and regulations

Disclosure of Personal Information

We may share your personal information only when necessary, including:

  • With Shopify, which hosts our store and provides related services

  • With payment gateways (such as PayU, Razorpay, PayPal) for processing transactions

  • With logistics and courier partners to deliver your orders

  • With service providers who assist us with website operations, analytics, and customer support

  • When required by law, regulation, or legal process

  • In connection with a business transfer, such as a merger or acquisition

We do not sell your personal information to third parties.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes certain personal information to enable and improve the Services. Your information may be stored or processed on servers located outside India.

Shopify’s use of your personal information is governed by the Shopify Privacy Policy, available at:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve user experience. You may disable cookies through your browser settings; however, some features of the website may not function properly.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We implement reasonable security practices and procedures as required under Indian law to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights (India)

As a customer in India, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal and operational requirements

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: info@timelesswhims.com

For the purposes of applicable Indian data protection laws, TimelessWhims is the data controller of your personal information.